Our Store FAQs

Where are you located?

We are located at Eatons Hill on the northside of Brisbane, Queensland, Australia (postcode 4037).

Where do you ship to?

We ship to all states in Australia. Currently, we do not ship overseas.

How much does shipping cost?

See our Shipping page for our current shipping costs. We try to keep our shipping costs as low as possible!

How long does shipping take?

See our Shipping page for links to the Australia Post postage calculators, however, as a general guide, it will take between 1 and 5 days to get to you if you choose REGULAR post. If you choose EXPRESS post it will get to you quickly, sometimes the next day.

Tracking says 'Delivered', but I have not received anything?

If you have tracked your parcel via the Australia Post website, and it says that your parcel has been Delivered, but you have not received your parcel, you will need to contact Australia Post to determine where you parcel is.

Unfortunately, once Australia Post has marked the parcel as Delivered, the receiver of the parcel (ie. you), must ring Australia Post and ask them to investigate where the parcel has gone. Once marked as delivered, the sender (ie. us) is not permitted to contact Australia Post - it must be done by the receiver. You can contact Australia Post on 1800 817 538.

When your parcel has been marked as Delivered, but you do not know where it is, sometimes the delivery person has left the parcel in a hidden place at your house. In other (rarer) cases, your parcel may have been taken/stolen from where it was left. In either case, unfortunately there is nothing we as sellers can do. We also find that when parcels are sent to workplaces, they are much more likely to be misplaced somewhere in the workplace itself. Please ask around your workplace, as it may be waiting somewhere for you to collect it.

We strongly suggest that you pay a small amount extra on your order to add the Signature on Delivery option to your order. This will mean that your parcel will only be left at your house if you sign for it. If you are not there, a card will be left, and you will have to pick up your parcel from the local post office.


How do I contact YoYo Yo?

Use the contact form on our Contact page, or email us at contact@yoyoyo.com.au.

Do your prices include GST?

Yes, as of April 1st, 2016, all our prices include GST.

What's with YoYoShop?

A couple of years ago, we were approached by the then-owners of YoYoShop.com.au to ask if we wanted to buy their business, as they were moving on to other things. They wanted someone to continue their great store that actually knew all about the yoyo industry in Australia. Since we already had a good relationship with one of the YoYoShop co-owners (as a wholesaler), we agreed to take on the yoyoshop.com.au website and continue running it in parallel with YoYo Yo!

We decided to keep both websites running, as they were quite different and had their own unique feel and reputation behind them. We didn't want the YoYoShop website to just stop running, as it was the original online yoyo shop in Australia, and it had a great history! We try to keep each website unique with YoYo Yo having a broader range of yoyo brands available, including quite a few Chinese-based brands (like Magic YoYo). YoYo Shop is mainly dedicated to the main, popular brands here in Australia - YoYoFactory, Yomega and Duncan. Each shop runs on distinct shopping cart platforms which also helps with redundancy, so if one shop goes down, the other one will (hopefully!) still be available!

What happened to the reward system?

When we first started, we wanted people to come and buy from us, so we added a reward system.  It was very rarely used by customers, and was a bit of a pain to maintain.

Due to the lack of use of this system, and the need to maintain some form of consistency between sites, we have decided to remove the earning part of this system.  This means no more reward points can be earnt anymore when purchasing products.

However, don't worry, if you still have points, you can still use them, you just cannot earn points anymore from purchases.


Are the yoyos you sell toys?

No, they are NOT toys, they are pieces of sporting equipment. Using them requires a great deal of skill and coordination. If you want a toy yoyo, please visit your local department store and find a toy one. We only sell yoyos designed to do actual tricks and they should only be used as such.

What shapes of YoYo are there?

There are three basic shapes of YoYos available today:

  1. Imperial / Classic - the original shaped YoYo with a narrow gap. These YoYos are becoming less common as a wider gap is required to perform the most common tricks these days. Imperial YoYos are used for looping tricks (2A style of play), although some 2A players are starting to use Modified YoYos instead.
  2. Modified - the modified shape is similar to the Imperial shape, but it has a slightly wider gap, and each side of the YoYo has slightly more rounded edges. This results in the YoYo being better for tricks, and it is the more favoured style of YoYo for 2A play these days.
  3. Butterfly - this is the most common shape of YoYo these days. It has a much wider gap than the other two shapes, making it a lot easier to land the YoYo on the string during tricks. For this reason it is favoured for all styles of YoYo play except for the 2A looping style. Most of the YoYos that we sell here at YoYo Yo! are the butterfly shape.


What does unresponsive / responsive mean?

YoYo responsiveness (and unresponsiveness) relates to how easily/quickly the YoYo returns to your hand after it is thrown. It also relates to how long the YoYo will sleep (ie. spin without coming back up) for.

Responsive YoYos will tend to come back up to your hand very easily, with even a small tug of your hand. YoYos with narrower gaps between the two sides of the YoYo tend to be more responsive as there isn't much room for the string to sit on the axel - causing it to touch the response system on the sides of the YoYo and return to your hand.

Unresponsive YoYos will not respond when you tug at the string, even if you tug quite hard. This is because the YoYo's gap is usually wider, and the response system is designed to not provide as much friction on the string, causing it to be a lot harder to get the YoYo back up. Unresponsive YoYos are more common these days as they allow you to do more advanced tricks, however, they do require you to do a special bind return to return the YoYo to your hand.

What types of response systems are there?

A YoYo's response system provides a mechanism to allow the YoYo to return to the thrower's hand. There are many different types of response systems. The most common ones are explained below:

  • Fixed Axle - the axle is fixed to the sides of the YoYo, and the end of the string loops around the fixed axle. This provides enough friction to provide response.
  • Starburst - a pattern of plastic bumps/rises protrude from each side of the YoYo (around the axle). This causes enough friction for the string to catch onto.
  • Brake Pads - uses a round cork/rubber pad that sits around the axle on each side of the YoYo. This pad provides enough friction for the string to catch onto and return to the thrower. An example of a YoYo that uses a brake pad is the Duncan Bumble Bee
  • Friction Stickers - very similar to brake pads, however, these are more versatile as they can pretty much be added to any YoYo to provide more response. Once worn out they can easily be replaced.
  • Rubber O-Rings - these rubber rings sit in a pre-existing groove in each side of the YoYo. The inner-facing side of the ring provides the response.
  • Silicon Stickers/O-Rings - very similar to the rubber o-rings, but made of silicon. Silicon is has proven to be a great substance to use for response pads. You can even get little tubes of silicon that is used to fill the pre-existing gap in the YoYo after the removal of the existing sticker/o-ring.
  • Hybrid - some YoYos have a different response system on each side of the YoYo. Commonly you will find a YoYo with a starburst on one side and a silicon pad or o-ring on the other.

What are Return Techniques listed on each product page?

On each yoyo product page, there is a section outlining the Return Technique for that particular yoyo. What this means is the way you get the yoyo to come back up to your hand once you have thrown it. There are three main types of yoyo return techniques outlined below.

  • Tug Return - a tug return is used for responsive yoyos. This means that when you want to bring the yoyo back up to your hand, you simply tug the string. These types of yoyos have a small enough gap, and responsive enough response system to allow a simple tug to return the yoyo to your hand. A tug return is the way all older-style (and looping style) yoyos are returned to the hand.
  • Bind Return Required - a bind return is a special move used in unresponsive yoyos to get the yoyo to come back to the hand. Unresponsive yoyos are designed to have large gaps between the two yoyo halves, meaning a simple tug will not be enough for the string to catch the side of the yoyo and return - you need to do a bind return. You can learn how to do a bind return by watching the How to do Binding Yoyo Returns video.
  • Adjustable Response - some yoyos have an adjustable response system, that allows you to change how responsive the yoyo is. This means you can change it from a tug return yoyo to a bind return yoyo with some built-in mechanism. This mechanism may be a dial, a twist of the yoyo halves, or even a thinner/thicker bearing change. These types of yoyos are great for learners, as you can adjust how responsive the yoyo is as you get better.


What does sleeping mean?

When you sleep a YoYo, it means you release your YoYo quite hard, and once it is at the bottom of the string, you twist your hand in such a way that it stays spinning on the bottom of the string. The more unresponsive your YoYo is, the longer it will sleep for. An extremely responsive YoYo may not sleep at all (like the older style of YoYos), and it will just return to your hand straight away.

This great YoYoExpert video, Techniques for a Strong Yo-Yo Throw shows you how to throw a good long sleeper.

How many different YoYo styles of play is there?

There are many styles of YoYo play. The five main styles that are recognised at the world YoYo contest are A, AA, AAA, Offstring and Freehand. These styles (and more) are explained below:

  • Zero A / 0A - a fairly simple style of YoYo play that consists of continuous loops and hops with a single YoYo. This style of play is usually the style where people begin to play with YoYos. Zero A is usually played with Modified or Imperial (classic) YoYos.
  • A / Single A / 1A - the most common style of YoYo play that most people start off with. This style of play uses a single (usually unresponsive) YoYo.
  • AA / Double A / 2A - this style of YoYo play involves not one, but two YoYos, one in each hand. This play involves continuous looping motions of various degrees of difficulty. Like Zero A, the majority of play is done using Modified or Imperial YoYos.
  • AAA / Triple A / 3A - another style of play that uses two YoYos, but it is not just looping tricks as per AA.
  • Offstring / 4A - a different style of play where the YoYo itself is not attached to the string, but the string is still tied to the finger of the thrower.
  • Freehand / FH / Counterweight / 5A - one of the fastest growing styles of play, Freehand involves a weight being attached to the end of the YoYo string instead of the thrower's finger.


Which string should I buy for my YoYo?

There are a few things to consider when choosing new string for your YoYo. All YoYos you purchase will normally come with a single string (and maybe one spare), so you will be right for a little while. However, it is always good policy to change your YoYo strings fairly often, as they do degrade/fray after a while and they can break if you do not replace them.

Things to consider when choosing string include:

  • Thickness / Number of Strands - YoYo strings come in different thicknesses, determined by the number of strands the string is made up of. It is important to match the right thickness string to your YoYo, as string that is too thick may cause your YoYo to become more responsive, which you may not want. Most responsive YoYos use Type 8 string (2 strands made up of 4 strands each). Types 6 and 9 are mostly used for unresponsive YoYos.
  • Material - the strings can be made with a variety of materials, including traditional cotton, cotton/polyester mix (stronger than cotton), polyester (heavier), rayon (rigid, long lasting) and nylon.
  • Length - most replacement YoYo strings are approximately 1 metre long, however some brands (like Kitty String) are longer.
  • Colour - the colour of the string does not affect the way it plays, although some colours of strings may be more visible than others, making it easier to perform tricks.

If you are just starting out, I would recommend Normal 8 strand 100% polyester string to start off with. As you gain more experience, you can experiment with other types of strings (and different brands) to see which string suits your style of play best.

If you are buying string for a YoYo with a starburst response system or if the YoYo has a wooden or fixed axle, you should buy 50% polyester / 50% cotton YoYo string. This is because 100% Polyester or Nylon string may melt in certain conditions with these types of YoYos, causing the string to break prematurely.

My YoYo is unbalanced and wobbles, what should I do?

If your YoYo seems quite unbalanced or wobbly when you throw it, there are usually two things that can be wrong.

Firstly, if you are new to YoYoing, then your throw could just be a little weak and not straight enough. Don't worry, it takes quite a bit of practise to get a straight, hard throw happening. Check out YoYoExpert's Techniques for a long YoYo throw video for more help with this

Alternatively, your YoYo may just need tuning. Tuning is the process of slightly adjusting how much your YoYo's axle is screwing into each side of your YoYo. This requires you to use something like Teflon (plumbers) tape or Loctite to more tightly insert the axle into the YoYo sides, and then gradually loosen/tighten until you have removed the wobbles.  

Even brand new YoYos may need to be tuned, as they do not usually come tuned out of the box.  If you unscrew one of your YoYo sides and the axle moves, or even unscrews completely, your YoYo will need tuning to make it perform at its best.

Have a look at the How to Tune your YoYo blog post for more information.

How do I clean my YoYo bearing?

Have a look at our technical article, Cleaning your YoYo Bearing in the YoYo Yo Blog.

How do I put a new string on my YoYo?

To replace the string on your YoYo, have a look at the following video:

Please remember that if your YoYo has a starburst response system, or has a fixed or wooden axle, do NOT use 100% Polyester or Nylon string!

TROUBLE SHOOTING: Why is my YoYo now responsive?

This is a very common question! Sometimes when you get your unresponsive YoYo home, you start playing with it and all is good, and then a few days later it suddenly becomes responsive and does not sleep for very long at all.

When you purchase a new YoYo it is highly likely that the bearing will have some factory lube inside it – this is applied to ensure the bearing does not degrade over time while its sitting there in its box not being used. Some bearings do come dry (ie. no lube) from the factory, but most will have some form of lube. This lube may be the cause of your issues. The solution is to clean your bearing to remove this factory lube. You can find instructions for cleaning your YoYo on YoYoNation's great video, How to Clean a Yo-Yo Bearing.  If you are going to clean your bearing, it is always best to apply a tiny amount of fresh YoYo lube (thin, unresponsive) to the bearing afterwards - usually I just put a tiny drop on the end of a pin and drop it on the side of the bearing.

Remember, only adults should perform the cleaning process as it involves flammable liquids! Oh, and in the video they mention using Mineral Spirits / White Spirits to clean the bearing - in Australia we call this Mineral Turpentine (or just Turps), and you can buy this from most supermarkets or hardware stores!).

If you do not wish to clean your bearing, there is another train of thought that states that each bearing will have a “breaking-in” period of time where you need to play with your YoYo for a few hours/days/weeks (whatever it takes) to get the bearing running smoothly. What you’re actually doing is breaking down some of the factory lube that is inside the bearing. So, you can just keep (carefully) trying to throw long sleepers, and see whether this improves the bearing's performance.

Other things that could make your unresponsive yoyo be more responsive include:

  • Old String - your string may be frayed and causing issues with your YoYo's response system - try putting on a new string and see if that helps.
  • Knotted String - sometimes if you do not land certain string tricks correctly it may cause the YoYo string to loop around the bearing and cause a knot. This can cause your YoYo to be more responsive. To see if this is your problem, open up the halves of your YoYo and make sure there is only one loop of YoYo string around the bearing.
  • Worn or Incorrectly Seated Response Pads - if your response pads are not sitting correctly in their slot, or are worn/broken, this may cause your YoYo to be too responsive. Open up your YoYo and carefully inspect the response pads to ensure they are sitting correctly.
  • String Fragments Caught Under Bearing - some YoYos are prone to getting pieces of old YoYo thread stuck under the bearing seat. I've seen this on a YoYoFactory Grind Machine recently. This was causing the YoYo to be responsive. To check if this is a problem, open up your YoYo, remove the bearing from its seat and ensure there is no foreign matter / old string fragments under the bearing.
  • Defective Bearing - your YoYo bearing may unfortunately just be a dud! Take the bearing out of your YoYo, put it on the end of a pencil or pen (whatever fits), and try spinning it with your fingers. It should spin for at least 5 seconds, usually a bit more. If it stops straight away, then your bearing is probably defective and should be returned to us.

If you've tried all of the above, and your YoYo is still way too responsive (remember to give it a good period of break-in time), then Contact Us page, or email us at contact@yoyoyo.com.au, to organise a return. We will either fix your bearing and return it to you, or supply you with a new replacement bearing. Good luck!

TROUBLE SHOOTING: Why can't I tighten my YoYo halves anymore?

This is not a good sign! You have most likely stripped the thread on your axle, or you have stripped the thread on one or both of the YoYo halves. This can happen if you over-tighten your YoYo. If the axle is stripped, then you can purchase a replacement axle of the appropriate size. If the YoYo itself has been stripped there is usually not a ready replacement part, however you do have a couple of options which may work for you.  

Please note that if the yoyo itself is stripped, this is NOT a defect in the yoyo, it is likely that it has been over-tightened, thereforee you cannot refund or exchange the yoyo in this case.  Please see below for something that may work for you.

Your first (and easiest) option is to grab some teflon (ie. plumbers tape) from the hardware and wrap a small amount of this on the ends of your YoYo axle. You may have to experiment with how much to put on - try a little bit - maybe about 4 or 5 times around the axle, and see if the YoYo tightens. If it is still loose, remove the teflon tape and try putting a little more than last time, re-tighten and see how you go. If you are having no luck with this, try the next option.

Your other option is to use something called Loctite, which is a type of thread-locker to partially glue the axle to the YoYo. You will want to use the BLUE, not the Red one, as the red one is pretty permanent, and you may never get your YoYo apart again! I'm pretty sure the correct version to buy is Loctite 242, but please check with the retailer when you buy it! (NOTE: you can find this product on eBay!). To apply the Loctite, put a few drops on the stripped portion of your axle, screw it into the YoYo and leave it for at least 24 hours before unscrewing (if you need to). Before doing this, please check the instructions on the pack in case you need to do something differently. As you become better at YoYoing you will find that you will not have to unscrew your YoYo very often anyway.

If these options do not work, unfortunately, your YoYo needs replacement. Sounds like a good time to upgrade to a new throw anyway!

TROUBLE SHOOTING: How do I make my YoYo more responsive?

There are a few ways to make your YoYo more responsive which I will list below:

  • Narrow Bearing - using a half-width/narrow bearing. This will decrease the gap, so the string will more easily hit the response system.
  • Double Loop - when looping the end of the string around the bearing, try looping it twice (or even three times) to make your yoyo more responsive. See the Double Looping Video that contains instructions on how to do this.
  • Thick Lube - try some thick (responsive) lube. This will cause more friction in your bearing, providing more responsiveness.
  • Change Response - some YoYos allow you to change the response system from standard silicon pads to something like rubber o-rings. This can help make the yoyo more responsive.
  • Thicker String - it may help to use thicker string, as the strings will be closer to the response system.

Please note that most YoYos these days are either totally unresponsive (ie. they always require a bind return to get the yoyo to come back up), or only partially responsive!